Direct billing your massage claim is a great feature and a convenience in these busy times. However, there are a few variables that are out of my control when processing your claim. To help reduce some of these issues please ensure you have completed the following: Be sure to provide any requirements your provider may need in advance of booking your appointment. Occasionally your provider may request a doctors note as a prerequisite to receiving treatment. Some companies also require additional permission from you for businesses to direct bill on your behalf.